The ITSM certification training focuses on the management of the IT services like planning, delivery and support to improve customer service. The certification demonstrates the professional’s ability to align business strategy to information technology. Our ITSM certification training includes both online and classroom training that allows candidates to prepare for exam in the comfort of their own place and/or in a Classroom learning environment.
Course Objectives.
After completing this course, you will be able to:
- Describe business relationship management
- Discuss supplier management and their relationship with other processes
- Explain resolution processes such as Incident & service request management
- Define control processes
Who should attend?
The target group of the ITSM Certificate includes, but is not restricted to:
- IT Service operational staff
- Supervisors
- Managers
- Senior consultants and
- Auditors
Key Features.
- 180 days Free e-learning on ITSM
- More than 200 topics covered
- ITSM Simulation Exams
- Downloadable E-book Included
- Course ware Certified by Exin
- Course Completion Certificate
